Refund policy

We offer a 30-day return policy for eligible ready-to-ship jewelry, which means you have 30 days after receiving an eligible item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bluerosecojewelers@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bluerosecojewelers@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Custom jewelry, personalized pieces and custom grillz are final sale and non-refundable. We do not accept change-of-mind returns or exchanges for these items. Sale items and gift cards are also not eligible for returns. This does not affect rights or remedies that cannot be excluded under applicable law. If an item is damaged, defective or incorrect, contact us so we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
For eligible merchandise shipped into the European Union, the applicable 14-day right of withdrawal applies. Goods made to your specifications or clearly personalized, including qualifying custom jewelry and grillz, are excluded from this change-of-mind withdrawal right where permitted by law. Your statutory rights for defective, damaged or incorrectly supplied goods remain unaffected. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bluerosecojewelers@gmail.com.